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Coronavirus Information

What’s happening in our practice…

COVID-19: College of Optometry update, 19th March 2020.

Telephone-based consultancy for replacement glasses and contact lenses

“We are encouraged by the GOC’s response to our concerns regarding patients’ need for eye care during the COVID-19 pandemic. During this period, we want to ensure patients can still access replacement contact lenses and spectacles safely. This guidance gives members confidence that they will be able to work within the GOC’s standards of practice and act in the best interest of the patient.

The ability to supply optical appliances by telephone review when an eye examination or contact lens aftercare is due is both a sensible and proportionate approach to achieve this. We have developed contact lens and spectacle telephone review forms to help support professionals to deliver the best possible care during this time, when some patients may not be able to attend the practice due to self-isolation.”

Due to the government-mandated suspension of business, we are currently closed to the public except for emergency appointments; for example if you’re suffering from double vision, painful eyes, loss of vision or light flashes, please call us on 01243 940180 and we can arrange for you to come in.

We are also able to offer telephone reviews, as mentioned above; again, if you require this, please call us on 01243 940180.

If you require an emergency replacement of glasses, we have a small selection of frames and basic lenses which we can use in order to tide you over. Please call us for more information and to make arrangements.

  We are working with our glazing labs to get orders to our patients as soon as possible, but there will be unfortunate delays as a result of the government mandate.

Due to the customised nature of these orders, we are unable to offer refunds but as stated above we will monitor each order closely and advise you of its progress and collection options.

All contact lens orders will now be delivered to our patients homes. If you require contact lenses, we can take payment over the phone. Our contact lens provider is remaining open, but if there is a change to this, we will let our customers know as soon as possible.

If you are unable to collect your glasses, please let us know and we will keep them safe until it is possible to collect them. Alternatively, at this time we are also offering delivery to homes, so if you would like this, please call us and we can make arrangements.

Everyone here at North wishes you the best of health at this time.

Kindest regards

 Helen